Case Studies
Case Studies
End of Benefit in transformation of the mortgage system
Project @Handelsbanken company
As part of transformation of our mortgage system, my role was to analyse the existing process and redesign it to be more intuitive, reducing the number of steps while still capturing all the necessary information.
Reduction in Processing Time
25%
End of Benefit in transformation of the mortgage system
A leading bank wanted to revamp their mobile app to provide a more user-friendly and secure experience
No. of analyzed calls
200
Reduction in calls
50%
Project @Alibaba company
Enhancing Customer Satisfaction
Users often faced challenges buying international flight tickets on Alibaba Travel due to cargo rule-related issues. This project aimed to identify and mitigate these issues, reducing cargo rule-related calls.
No. of analyzed calls
200
Reduction in calls
50%
Project @Alibaba company
Enhancing Customer Satisfaction
Users often faced challenges buying international flight tickets on Alibaba Travel due to cargo rule-related issues. This project aimed to identify and mitigate these issues, reducing cargo rule-related calls.
No. of analyzed calls
200
Reduction in calls
50%
Project @Alibaba company
Free Cancellation Feature for Flight
Numerous users raised concerns about cancellation penalties. In response, we introduced a free cancellation feature last year, which garnered positive feedback and significantly boosted sales.
Revenue growth
20%
Purchase rate
23%
Project in Shiderstore
Bamvit, Online Drugstore
Bamvit is an online platform where drugs and medicines are sold where you can buy Vitamins and Booster drugs.
Duration
6 Months
Project in Shiderstore
VitaFit, Online Drugstore
VitaFit was an online platform which was selling drugs, medicines and supplements. My role was to design the website from scratch, from conducting user research to wirframing, testing and delivering the final design.
Duration
6 months
Project @Alibaba company
Free cancellation - Domestic flight
From users' feedback in analysis to providing a solution working well both for business and customers
Revenue growth
20%
Purchase rate
23%